FAQ

An electric bike is just like an ordinary bike: ecological, quiet, with two wheels, two pedals, handle bars…but that’s not all! The difference lies in a small detail: the battery. No need to shy away from the hills of Fourvière or the Croix Rousse, the electric motor assistance helps you overcome the difficulties, nosweat! In short, the electric bike is like any ordinary bike but a whole lot easier! More info about the bikes we use just here 🙂

Lyon Bike Tour is accessible to everyone over 1.50m in height who knows how to ride a bike… without stabilizers! For kids less than 25kg (around between 1 and 6yo) a safe child seat is an option available. For kids between 6 to 12yo, please contact us directly!

We provide you with a latest generation electric bike, a helmet, and a raincoat if required. You’ll also have a passionate local guide who is there to listen and help you discover the wealth that Lyon has to offer. You can also enjoy tasting all the specialties of the Lyonnaise cuisine in some of our tours! And above all, Lyon Bike Tour gives you an opportunity to take part in a unique experience, entertaining and with a real human dimension!

Yes, you can rent an electric bike with a helmet, bike bags and a bike lock (25€ for half a day, 40€ for a day). More informations just here.

In order to guarantee the quality and safety of our tours, groups are limited to a maximum of 10 persons. If you have a request for more than 10 persons, please contact us.

The further ahead you book, the better your chances will be to get the day you want and ride alongside us at Lyon Bike tour. Do not hesitate, however, to contact us by e-mail or phone even at the last minute to check availability, or just to ask a question.

Please contact us by e-mail or phone +33651363347.

The electric bike doesn’t require more effort than walking, so there is no need to turn up in sports gear! Make sure you wear extra layers and gloves when it’s cold. Don’t forget your sunglasses in summer.

Your guide will be happy to show you the best bouchons (Lyon’s traditional restaurants), bars and other recommended haunts not to be missed during your stay. It’s true, as Guignol the famous puppet once said, “Not everyone can be from Lyon”!

If you are going to be late contact us by phone +33651363347. In order to respect other tour participants, the guide will wait you 15 minutes and then will begin the tour. No refund will be possible if you are late.

A little bit of rain can stop the real Lyonnais! Apart from thunderstorms or heavy rain, the tour will go ahead as planned, and we will supply you a raincoat. We will make the different stops as covered as possible (by a roof or a bridge for example), and the gastronomic break will be longer. If a tour is cancelled, you will have two options to choose from: another date or your money back.

Lyon Bike Tour is about visiting the city by bike, but that’s not all! Your guide will make regular stops – not for you to take a rest (you won’t be in the slightest bit tired!), but to let you discover Lyon’s various must-sees. For every monument, anecdote or picturesque view, we will stop for a little while to take things in (10 minutes maximum).

Up to 72hrs before the tour, you have the possibility of cancelling your reservation with Lyon Bike Tour, without having to pay a cancellation fee. Lyon Bike Tour will then give you a complete refund. However, if you cancel less than 72hrs in advance (3 days) of the tour date, the total amount will not be refunded (except in emergency situations). If Lyon Bike Tour have to cancel a tour, you will be given a complete refund.

We do not have a credit card payment terminal on site. If you didn’t book online, you can pay by cash. Otherwise, our PayPal security system accepts the majority of credit cards, as well as PayPal accounts.

Would you like to book for just your family or friends? Would you like to organize a specific event ? It’s possible! Private tailor-made tours are available! Contact us and explain what you’d really like, what you’d prefer, the places you just have to see Lyon Bike Tour will be in charge of creating a personalized tour for you!

You can contact us by e-mail: contact@lyonbiketour.com or phone: +33651363347 if you have any questions!

Please contact us by e-mail or phone +33651363347.

You wish to make an original present for someone you love? Nothing is simpler, just book online on our website. You can also contact us by e-mail at the following address if you have any questions: contact@lyonbiketour.com

If you would like to come along with us on your own electric bike, you will have to contact us before and then to book. Do be aware that our bikes are equipped with 36V 9,6Ah and Innovélo technology which gives them longer battery life and somewhat greater performance compared to a middle of the range electric bike.